Salesforce™ Service Cloud/Sales Cloud Specialist

Remote | Full-Time
Description

Mamoon is a leading Salesforce™ platform implementation partner and support partner, optimizing workforce processes, boosting productivity, and eliminating data silos for businesses of all sizes globally. We have a unique background as Salesforce customers and use that perspective to guide all our implementations, viewing our customers as co-workers whose expert knowledge is essential to successful implementations.

This is a full-time, remote position.

Benefits include:

  • 100% Paid Health Insurance
  • 100% Paid Vision Insurance
  • 100% Paid Dental Insurance
  • 401K Plan with Employer Match Contributions
  • Unlimited PTO (including parental and lost pregnancy leave)
  • Remote and Asynchronous Work Environment
  • Continued Education: Salesforce Certifications, Trailheads and Training

Salary 

  • Commensurate with experience.

Responsibilities
  • Be creative, fearless, have an insatiable desire to learn, and willingness to get your hands dirty as we continue scaling the business.
  • Assist with architecture and development on Service/Sales Cloud implementations and support.
  • Collaborate with mid-level and senior engineers on solution design, architecture, and development.
  • Understand clients goals, key performance indicators, priorities, and limitations in order to drive road-map creation and implementation in tandem with client and internal stakeholders.
  • Salesforce specific advisory and subject matter expertise.
  • Data management and optimization, change set creation and deployment.
  • Reporting, data mapping and custom data extracts.
  • Develop and deploy custom business logic and custom interfaces using the programmatic capabilities of the Lightning Platform.
  • Proficient with Apex, VisualForce, Lighting Web Components, Integrations.
  • Deep understanding of Lightning Design System framework.
  • Debugging and troubleshooting.
  • Salesforce Flows.
  • Expert in preparing demos for proof of concepts.
  • Perform testing and quality assurance practices.
  • Manage customer UAT and document required modifications.
  • Perform unit testing, both automated and manual, of business logic and behavior to confirm proper implementation of requirements and quality execution.
  • Communicate technical dependencies, blocks and risks to project stakeholders and management.
  • Continued learning and development on the Salesforce platform and receive Salesforce Consulting/Developer certifications.
  • Timely completion of Salesforce Admin duties per assigned tasks. 
Requirements and/or Qualifications
  • Hardworking, independent, insatiable appetite to learn and contribute
  • Excellent knowledge of Salesforce administration.
  • Excellent multitasking skills.
  • Solution oriented.
  • Critical thinker and problem-solving skills.
  • Proficient time-management skills.
  • Great interpersonal, presentation and communication skills.
  • Knowledge of and experience with Lightning Experience and Sales Cloud. 
  • Salesforce Administrator Certification required.
  • Salesforce Service/Sales Cloud Certification.
  • At least a Bachelor's Degree required.

NOTE: Mamoon will not sponsor visas, work permits or relocation costs for this position.

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